:root{--navy:#052b57;--navy2:#061f3e;--blue:#0a4a87;--gold:#ffb800;--ink:#0a2244;--muted:#66758a;--bg:#f5f8fc;--line:#dce5f0;--white:#fff;--shadow:0 18px 55px rgba(5,43,87,.12)}*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--ink);background:#fff}a{text-decoration:none;color:inherit}.site-header{height:78px;background:linear-gradient(90deg,#02274e,#062e5d);color:#fff;display:flex;align-items:center;padding:0 4vw;gap:34px;position:sticky;top:0;z-index:30;box-shadow:0 4px 20px rgba(0,0,0,.14)}.brand{display:flex;align-items:center;min-width:210px}.brand img{width:56px;height:54px;object-fit:contain;margin-right:10px}.brand span{display:flex;flex-direction:column}.brand strong{font-size:21px}.brand small{font-size:10px;opacity:.8;text-transform:uppercase;letter-spacing:.08em}.main-nav{display:flex;align-items:center;gap:28px;flex:1;font-size:14px;font-weight:700}.main-nav>a,.nav-drop>a{padding:29px 0 25px;border-bottom:3px solid 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img{height:220px}.home-bottom{display:block}.news{margin-top:20px}.detail-hero{grid-template-columns:1fr}.detail-photo{height:240px}.detail-photo:after{background:linear-gradient(0deg,#071f3f,transparent)}.detail-copy{padding:30px}.detail-copy h1{font-size:38px}.promo{align-items:flex-start;flex-direction:column}.promo .cta{margin-left:0}.page-hero h1{font-size:38px}footer{grid-template-columns:1fr}.admin-main{padding:25px 16px}table{font-size:12px}}
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0;background:linear-gradient(180deg,#fff,#f8fbff)}.need-box h2,.apply-card h2{font-size:30px;margin:7px 0}.need-box>div>p,.apply-head p{color:var(--muted);line-height:1.65}.need-columns{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:22px}.need-columns>div{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px}.need-columns h3{margin-top:0}.need-columns ul{padding-left:19px;margin-bottom:0}.need-columns li{margin:10px 0;line-height:1.5}.apply-card{background:#fff;box-shadow:var(--shadow)}.apply-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.secure-badge{background:#e9f8ef;color:#177545;border-radius:25px;padding:9px 13px;font-size:12px;font-weight:800}.request-form{display:grid;gap:17px;margin-top:20px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.request-form label{display:grid;gap:7px;font-size:13px;font-weight:800}.request-form input,.request-form textarea,.track-form input{width:100%;border:1px 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var(--line);border-radius:18px;padding:22px;background:#fff}.side-card p{color:var(--muted);line-height:1.6}.success-page{min-height:72vh;background:radial-gradient(circle at top,#e7f4ff,#f7faff 50%,#fff);display:grid;place-items:center;padding:60px 20px}.success-card{width:min(760px,100%);text-align:center;background:#fff;border:1px solid var(--line);border-radius:28px;padding:42px;box-shadow:0 24px 70px rgba(5,43,87,.13)}.success-icon{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;margin:0 auto 16px;background:#e9f8ef;color:#168054;font-size:32px;font-weight:900}.success-card h1{font-size:38px;margin:8px 0 13px}.success-card>p{color:var(--muted);font-size:17px;line-height:1.6}.folio{display:inline-block;background:#061f3e;color:#fff;border-radius:12px;padding:14px 20px;font-size:24px;font-weight:900;letter-spacing:.05em;margin:14px 0}.folio.small{font-size:16px}.success-summary{display:flex;justify-content:center;gap:24px;flex-wrap:wrap;margin:18px 0;color:#4d6177}.success-actions{display:flex;justify-content:center;align-items:center;gap:18px;margin-top:18px}.track-form{display:flex;max-width:560px;background:#fff;border-radius:12px;padding:5px;margin-top:18px}.track-form input{border:0}.track-form button{border:0;background:var(--gold);font-weight:900;border-radius:9px;padding:0 20px}.track-card{border:1px solid var(--line);border-radius:22px;padding:28px;background:#fff;box-shadow:var(--shadow)}.track-card h2{margin:10px 0 5px}.timeline{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:24px}.timeline>div{border-top:3px solid #d5dfeb;padding-top:16px;display:flex;gap:12px}.timeline>div.done{border-color:#1f9d68}.timeline b{width:30px;height:30px;border-radius:50%;background:#e9eef5;display:grid;place-items:center;flex:0 0 auto}.timeline .done b{background:#1f9d68;color:#fff}.timeline span{font-weight:800}.timeline small{display:block;font-weight:400;color:var(--muted);margin-top:4px;line-height:1.4}@media(max-width:1050px){.benefit-flow{grid-template-columns:1fr}.side-stack{position:static}.mini-nav{top:80px}}@media(max-width:650px){.form-grid,.need-columns,.info-strip,.timeline{grid-template-columns:1fr}.apply-head{display:block}.secure-badge{display:inline-block;margin-top:8px}.success-card{padding:28px 18px}.success-card h1{font-size:31px}.success-summary{display:grid;gap:8px}.success-actions{flex-direction:column}.mini-nav{top:74px}}
/* Gestión completa de tickets */
.table-action{display:inline-block;background:#edf5ff;color:var(--blue);padding:8px 12px;border-radius:9px;font-weight:800;font-size:12px}.pill.big{display:inline-flex;padding:8px 13px;font-size:12px;font-weight:900}.status-review{background:#e7f1ff;color:#1556a1}.status-pending{background:#fff4d6;color:#8b5b00}.status-approved{background:#e7f7ee;color:#187448}.status-rejected{background:#fdeaea;color:#a62d2d}.status-closed{background:#eceff3;color:#4f5e70}.status-received{background:#eaf6ff;color:#17618d}.ticket-main{max-width:1500px}.admin-back{margin-bottom:18px;font-weight:800;color:var(--blue)}.ticket-title{display:flex;justify-content:space-between;gap:25px;align-items:flex-start}.ticket-title h1{margin:7px 0 4px}.ticket-title p{color:var(--muted);margin:0}.notice{padding:13px 16px;border-radius:12px;margin:18px 0;font-weight:700}.notice.success{background:#e9f8ef;color:#177545}.notice.error{background:#fdeaea;color:#a62d2d}.ticket-layout{display:grid;grid-template-columns:minmax(0,2.1fr) minmax(310px,.8fr);gap:22px;align-items:start}.ticket-left{min-width:0}.ticket-right{position:sticky;top:24px}.detail-panel h2,.admin-panel h2{margin-top:0}.data-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.data-grid>div{border:1px solid var(--line);border-radius:12px;padding:14px;background:#f9fbfe}.data-grid small,.data-grid b{display:block}.data-grid small{color:var(--muted);margin-bottom:5px}.user-note{margin-top:16px;border-left:4px solid var(--gold);padding:12px 16px;background:#fffaf0;border-radius:0 12px 12px 0}.user-note small{font-weight:800;color:#8b6500}.user-note p{margin-bottom:0;line-height:1.6}.panel-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:18px}.panel-heading h2{margin-bottom:3px}.panel-heading p{margin:0;color:var(--muted)}.panel-heading>span{background:#edf5ff;color:var(--blue);padding:7px 11px;border-radius:20px;font-size:12px;font-weight:800}.file-grid{display:grid;gap:16px;margin-top:18px}.file-card{display:grid;grid-template-columns:50px 1fr auto;gap:14px;align-items:center;border:1px solid var(--line);border-radius:15px;padding:14px;overflow:hidden}.file-icon{width:48px;height:48px;border-radius:12px;display:grid;place-items:center;background:#edf5ff;color:var(--blue);font-size:11px;font-weight:900}.file-card small{display:block;color:var(--muted);margin-top:4px}.file-actions a{font-weight:800;color:var(--blue);font-size:13px}.file-preview,.pdf-preview{grid-column:1/-1;width:100%;border:0;border-radius:12px;background:#f6f8fb}.file-preview{display:block;max-height:360px;overflow:hidden}.file-preview img{display:block;width:100%;max-height:360px;object-fit:contain;background:#eef2f6}.pdf-preview{height:430px}.manage-form{margin-top:0;display:grid;gap:16px}.manage-form h2{margin:0}.manage-form label{display:grid;gap:7px;font-size:13px;font-weight:800}.manage-form select,.manage-form textarea{width:100%;border:1px solid #cdd9e7;border-radius:10px;padding:12px;font:inherit;background:#fff}.manage-form small{font-weight:400;color:var(--muted);line-height:1.4}.manage-form button{cursor:pointer}.public-view{text-align:center;color:var(--blue);font-weight:800;font-size:13px}.ticket-history,.public-history{display:grid;gap:12px}.history-item,.public-history article{border:1px solid var(--line);border-radius:13px;padding:15px;background:#fff}.history-item.internal{border-style:dashed;background:#fffaf0}.history-item>div{display:flex;gap:9px;align-items:center}.history-item em{font-style:normal;font-size:10px;background:#fff0bf;color:#705000;border-radius:20px;padding:4px 7px}.history-item span,.public-history span{display:block;color:var(--muted);font-size:11px;margin-top:4px}.history-item p,.public-history p{margin:9px 0 0;line-height:1.55}.track-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.track-content{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(250px,.7fr);gap:22px;margin-top:28px;padding-top:22px;border-top:1px solid var(--line)}.track-content h3{margin-top:0}.submitted-files{border:1px solid var(--line);border-radius:16px;padding:18px;background:#f8fbff}.submitted-files ul{list-style:none;padding:0}.submitted-files li{margin:9px 0}.submitted-files small{color:var(--muted);line-height:1.5}.user-alert{margin-top:22px;background:#fff4d6;color:#7b5500;border-left:4px solid var(--gold);padding:14px 16px;border-radius:0 12px 12px 0;font-weight:800}@media(max-width:1100px){.ticket-layout,.track-content{grid-template-columns:1fr}.ticket-right{position:static}.pdf-preview{height:330px}}@media(max-width:650px){.ticket-title,.track-head,.panel-heading{display:block}.ticket-title .pill{margin-top:12px}.data-grid{grid-template-columns:1fr}.file-card{grid-template-columns:44px 1fr}.file-actions{grid-column:1/-1}.pdf-preview{height:260px}}
/* V3: cuenta privada y seguimiento transaccional */
.auth-wrap{max-width:1180px;margin:70px auto;display:grid;grid-template-columns:1.1fr .9fr;gap:70px;align-items:center;padding:0 28px}.auth-copy h1{font-size:52px;line-height:1.05;color:#06295b;margin:12px 0}.auth-copy p{font-size:19px;line-height:1.7;color:#53617a}.auth-card{background:#fff;border:1px solid #dce5f0;border-radius:24px;padding:34px;box-shadow:0 24px 65px rgba(4,39,82,.12)}.auth-card h2{font-size:30px;color:#06295b;margin-top:0}.auth-card label,.reply-card label{display:grid;gap:7px;font-weight:700;color:#253957;margin:14px 0}.auth-card input,.reply-card textarea{width:100%;box-sizing:border-box;padding:14px;border:1px solid #ccd8e8;border-radius:11px;font:inherit}.account-hero,.ticket-user-hero{background:linear-gradient(115deg,#022953,#07518a);color:#fff;padding:44px max(5vw,28px);display:flex;justify-content:space-between;align-items:center;gap:30px}.account-hero h1,.ticket-user-hero h1{font-size:42px;margin:6px 0}.account-grid{display:grid;grid-template-columns:260px 1fr;gap:30px}.profile-card{background:#fff;border:1px solid #e0e7f0;border-radius:20px;padding:24px;height:max-content;text-align:center}.profile-card .avatar{width:70px;height:70px;border-radius:50%;margin:auto;background:#ffb800;color:#082e59;display:grid;place-items:center;font-size:30px;font-weight:900}.profile-card h3{margin-bottom:4px}.profile-card p{margin:0 0 5px}.profile-card a{display:block;margin-top:20px}.my-ticket-list{display:grid;gap:12px}.my-ticket-list>a{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:22px;background:#fff;border:1px solid #e0e7f0;border-radius:16px;padding:18px 20px;text-decoration:none;color:#142b49;box-shadow:0 8px 24px rgba(10,42,78,.05)}.my-ticket-list h3{margin:4px 0}.my-ticket-list p,.my-ticket-list small{margin:0;color:#6b7890}.user-ticket-grid{display:grid;grid-template-columns:1fr 330px;gap:28px}.ticket-user-hero>a,.ticket-user-hero a{color:#fff}.conversation{display:grid;gap:13px}.conversation>h2{color:#06295b}.conversation article{max-width:82%;padding:16px 18px;border-radius:16px}.conversation .from-serbitio{background:#f1f6fb;border:1px solid #d8e4f0}.conversation .from-user{background:#fff6d6;border:1px solid #f2d46a;margin-left:auto}.conversation article>div{display:flex;justify-content:space-between;gap:20px}.conversation article span{font-size:12px;color:#738198}.conversation article p{margin:8px 0 0;line-height:1.55}.reply-card{background:#fff;border:1px solid #dce5f0;border-radius:20px;padding:25px;margin-top:25px}.need-more{background:#fff4cc;border:1px solid #ffd34f;border-radius:16px;padding:18px;margin-bottom:20px;color:#523d00}.submitted-files li{display:grid;gap:3px;margin:9px 0}.submitted-files li a{text-decoration:none}.submitted-files li small{color:#7b8799}.login-required{display:flex;justify-content:space-between;align-items:center;gap:25px;background:#f3f7fb;border:1px solid #d8e4ef;border-radius:16px;padding:22px}.login-required p{margin:6px 0}.login-required>div:last-child{display:flex;gap:16px;align-items:center}.account-requester{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;background:#f3f7fb;padding:14px;border-radius:13px;margin-bottom:18px}.account-requester div{display:grid;gap:4px}.account-requester small{color:#68768c}.login-btn.logged{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:850px){.auth-wrap,.account-grid,.user-ticket-grid{grid-template-columns:1fr}.auth-copy h1{font-size:38px}.account-hero,.ticket-user-hero{align-items:flex-start;flex-direction:column}.account-requester{grid-template-columns:1fr}.conversation article{max-width:100%}.login-required{align-items:flex-start;flex-direction:column}.my-ticket-list>a{grid-template-columns:1fr auto}.my-ticket-list>a>b{display:none}}